+92 308 - 977 - 1982
info@sanimax.pk
Frequently asked questions
Here is our frequently asked questions, find answers below or fill out the contact form at the bottom of the page to get in touch.
Ordering
How do I place an order?
Simply browse our product categories, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and then confirm your order.
Can I make changes to my order after it's been placed?
Yes, you can make changes to your order if it hasn’t been processed for shipping yet. Please contact our customer service team as soon as possible to modify your order.
Can I cancel my order?
Orders can be canceled if they have not yet been shipped. Please contact our customer service team immediately to request a cancellation. Once the order has shipped, cancellations are not possible, but you may return the items according to our return policy.
How will I know if my order was successful?
After placing your order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam/junk folder or contact our support team.
What should I do if I encounter issues during checkout?
If you experience any issues while placing an order, try refreshing the page or using a different browser. If the problem persists, contact our customer support team for assistance.
Can I order products as a guest without creating an account?
Yes, you can place an order as a guest. However, we recommend creating an account for a faster checkout process, easy access to your order history, and special promotions.
How can I check the status of my order?
You can check the status of your order by logging into your account on our website. If you placed an order as a guest, use the order tracking link provided in your confirmation email.
What payment methods do you accept?
We accept various payment methods, including major credit and debit cards, IBFT, and bank transfers. All transactions are securely processed.
Is it safe to order online from your website?
Yes, we use industry-standard encryption to protect your personal and payment information. Your security and privacy are our top priorities.
Can I request a specific delivery date for my order?
While we cannot guarantee specific delivery dates, you can leave a note during checkout with your preferred delivery date, and we will do our best to accommodate your request.
Delivery
How much does delivery cost?
Delivery costs depend on the size, weight, and destination of your order. You can view the shipping charges during the checkout process before completing your purchase.
Do you offer free delivery?
We offer free delivery on orders above a certain amount. The threshold for free delivery will be displayed during checkout.
What should I do if my delivery arrives damaged?
If your order arrives damaged, please contact our customer service team immediately. We’ll arrange for a replacement or refund as per our policy.
Can I schedule a delivery time?
While we cannot guarantee specific delivery times, you can leave a note during checkout with your preferred time, and we will do our best to accommodate your request.
Returns
What is your return policy?
We offer a 07-day return policy on most items. Products must be returned in their original condition and packaging. Custom-made or special-order items may not be eligible for returns.
How do I initiate a return?
To initiate a return, contact our customer service team with your order number and the reason for the return. We’ll provide you with return instructions and a return authorization number.
Can I return an item if I’ve used it?
Items must be returned in new, unused condition with all original packaging and accessories. Used items are not eligible for returns.
How long does it take to process a return?
Once we receive your returned item, we will inspect it and process your refund or exchange within 7-10 business days. You will receive a confirmation email once the return is processed.
Who pays for return shipping?
If the return is due to a defect or error on our part, we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping.
What if my item is damaged or defective?
If your item arrives damaged or defective, please contact our customer service team immediately. We will arrange for a replacement or refund, and we will cover the return shipping costs.
Can I exchange an item?
Yes, you can exchange an item for a different size, color, or product. Please initiate the exchange within 07 days of receiving your order. The item must be in new, unused condition.
Products
What materials are your sanitary products made from?
Our sanitary products are made from high-quality materials such as stainless steel, brass, and ABS. Each product listing includes detailed information about the materials used.
Are your products water-efficient?
Yes, many of our products are designed to be water-efficient, helping you reduce water usage without compromising performance. Look for the water-efficiency rating on product descriptions.
How do I choose the right product for my needs?
Consider factors like the size of your bathroom, style preferences, and specific functional requirements. Our product descriptions include all the details you need, and our customer service team is available to help with any questions.
Are replacement parts available for your products?
Yes, we offer replacement parts for many of our products. You can find these parts listed on the product pages or contact our customer service team to assist you in finding the right part.
Installation
Do you offer installation services for your products?
While we do not provide direct installation services, we can recommend certified professionals in your area. Each product comes with a detailed installation guide to assist you or your installer.
Can I install the products myself, or do I need a professional?
Some of our products are designed for easy DIY installation, while others may require professional installation, especially those involving complex plumbing. We recommend reviewing the installation guide provided with each product to determine the best approach.
Where can I find installation instructions for your products?
Installation instructions are included with your product and are also available for download on the product page. If you need additional guidance, our customer service team is here to help.
What tools will I need for installation?
The tools required for installation vary depending on the product. Typically, you might need basic tools like a wrench, screwdriver, and plumber’s tape. Specific tools and requirements are listed in the installation guide provided with each product.
Can I get technical support during installation?
Yes, our customer service team is available to provide technical support during installation. If you encounter any issues or have questions, don’t hesitate to contact us for assistance.
Complaints
How do I file a complaint about a product or service?
If you have a complaint, please contact us directly at +923089771982 or email us at info@sanimax.pk. Provide your order number, details of the issue, and any supporting documentation or photos. We will address your concerns as quickly as possible.
Shipping
What Shipping Methods are Available?
We ship all over Pakistan and provide Cash on Delivery through Logistics.
Do You Ship Internationally?
No we do not ship internationally yet.
How Long Will It Take to Get My Package?
For most major cities you should receive your package within 72 hours of the item being shipped and in some cases it may take up to 7 days.
