◉ Orders received on Sundays and on Pakistan’s National Holidays will be processed and shipped on the next working day.

◉ We confirm each order via call/sms or WhatsApp from our Customer Service Representative if you are a new customer.

◉ Upon order confirmation through call, you will be provided with a tracking ID to track your order status.

◉ Delivery time is between 2 to 5 business days (No delivery on Sundays). However delivery can take up to 7 working days during busy shopping season or in case of excess demand.

We accept returns of unused, products with the original packaging within 7 days of purchase for a refund or exchange.

Please follow these steps for returns:

◉ Return the items and include the reason for the return.

◉ Delivery charges, usually Rs. 250, are non-refundable.

◉ Refunds are issued via Bank Transfer, Easy Paisa, or Store Credit.

◉ Refund requests will be processed within 2 working days after we receive the returned items.

◉ Replacement deliveries incur a charge of approximately Rs. 250, which covers the cost of shipping both ways.

◉ Pack the items in their original packaging or as close to it as possible. A rider will collect the old parcel and deliver the new one.

Please send all returns to our warehouse:

401 PTF Building, 39 Jay Ram, Street New chali Karachi

For further queries about Returns, Replacements & Refunds, please contact us on WhatsApp (03089771982) or Email (info@sanimax.pk). Sanimax team believes in providing great services to our customers by making sure that they are served in the best way possible.

On the time of delivery if the package is clearly damaged or the flyer/box seal is broken then please do NOT accept the package.

Perishable items or items that have been damaged during use or are not in the same condition as you received them are NOT valid for return/refund.